Some decisions fix one problem and quietly create three more. Learn to spot Fundamental Incongruence — friction from connections nobody checked.
By the end, you can
identify an incongruent decision, trace the friction it causes and prevent it.
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Recognise Fundamental Incongruence
Why this matters
To cut costs, a company removes the second delivery van. The finance report looks better.
Then orders arrive late, sales staff spend their days apologising and drivers work overtime. The saving became a cost in three other places.
A decision can improve one department and damage another. 🌊
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Recognise Fundamental Incongruence
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Next on the Smart Decision Training path · step 16 of 18
Smart Decision Toolkit: Questions 1–3
13 min · R29
Knowing what something is does not tell you how much it matters. Use Toolkit Questions 4–7 to test failure risk, position, importance and the impact of removing or changing it.
A decision nobody owns and nobody measures quietly fails. Use Toolkit Questions 8–10 to name who is accountable, decide how success is measured and think through the wider consequences.
Smart Decision Training rests on three rules — think openly, compare options, act ethically. Learn each one and what goes wrong when one is skipped.
Having an idea is not the same as thinking. Learn how Smart Decision Training defines thinking, and how wishes and assumptions quietly replace it.
A decision is more than a preference or impulse. Learn what Smart Decision Training means by a decision and what should happen before you choose.
The whole Smart Decision Training path → All Careers & Communication MicroQuests → Browse all 134 →
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Recognise Fundamental Incongruence
R29 · 12 min · certificate
