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Care Desk
Learner and staff support, with a response time you can quote
Communications hub, broadcasts, message templates and incident routing across email, SMS and WhatsApp.
What it is
Care Desk is the support surface: inbound queries triaged and answered, outbound broadcasts to a cohort or campus, and incident routing that escalates the things that matter without paging anyone for the things that do not.
What it does
- Multi-channel support queue
- Broadcast messaging to cohorts and campuses
- Message template library
- Incident routing with throttled escalation
- Channel settings per tenant
What changes for you
A support response time you can put in a tender
Who uses it
Support AgentOperations ManagerAdministrator
Often bought with this
Get a quote for Care Desk
Tell us how many learners you carry and how many sites you deliver from. We come back with a written quote within one business day — and we will tell you if a package works out cheaper than this module on its own.