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beginner ⏱️ 8 min read

Getting Started as a Moderator

Set up your moderator account and learn to run sampling, verify assessment decisions, and produce moderation reports in skillSYMS.

For: Moderators
On this page(11 sections)

Summary

As a moderator you safeguard assessment quality: you sample assessed evidence, verify that decisions are fair and consistent, and report your findings. This guide orients you in the moderator portal.

Who This Guide Is For

  • Internal and external moderators on QCTO programmes
  • Quality-assurance staff verifying assessment integrity

Prerequisites

  • A moderator account (your SDP administrator invites you and assigns the moderator role)
  • Your moderator registration / scope on file with the provider

Step 1: Sign In and Open Your Queue

Sign in at /login and open the Moderator dashboard (/moderator). Your Queue lists assessments and packs awaiting moderation.

Step 2: Select Your Sample

Go to Sampling to build or review the sample of assessed work to moderate. Follow your provider’s sampling plan (by assessor, module, decision type, etc.).

Step 3: Verify Assessment Decisions

  1. Open an item from your queue.
  2. Review the evidence, the assessor’s decision, and the feedback given.
  3. Confirm the decision is justified, consistent, and compliant.

Step 4: Record Your Moderation Decision

Record your outcome — for example accept, reject, or conditional — with notes. Where you disagree with an assessor, your notes drive the corrective action.

Step 5: Produce Reports

Go to Reports to generate moderation reports for your provider and for audits.

Tip: Keep your moderation notes concrete and evidence-linked — they are exactly what external verifiers and auditors look for.

Common Mistakes to Avoid

  1. Sampling too narrowly — cover the range of assessors, modules, and decisions.
  2. Unrecorded rationale — always note why you accepted or rejected.
  3. Moderating your own assessments — never moderate work you assessed.

Verification Checklist

  • You can see your moderation queue
  • You have built or reviewed a sample
  • You have recorded a moderation decision with notes
  • You can generate a moderation report

Next Steps

What's new in skillSYMS

  1. MicroQuests in the browser, in the app and by email
    • skillsyms.com/learn: take LearnChat MicroQuests in any browser with buttons instead of chat replies. You get the same quests, wallet, progress and certificates as on WhatsApp
    • Learn by email: anyone can ask for a personal learning link on skillsyms.com/learn. There's no account and no password, and the link keeps you signed in on that device for 30 days
    + 6 more
  2. Schools & Early Learning (alpha): grades, registers, marks, promotion and SA-SAMS import
    • Learners → Schools & ECD: set up a school or ECD centre under its provincial department, with grades, classes and subjects for each academic year
    • Choose your institution type (primary, secondary, combined, independent, ECD centre and more) to switch on the matching pack
    + 12 more
  3. Schools & Early Learning: learner support, behaviour, governance, ECD development and a guardian portal
    • My classes: a teacher's registers still to take today, open assessment tasks and which learners need accommodations
    • Teaching assignments and teaching scope: start by observing captures outside a teacher's classes, then limit teachers to their own classes and subjects
    + 10 more
Full changelog